Focus on the customer’s perspective
By Kashif Bashir on January 5, 2024
Beginner- From the product perspective, it may seem ideal for customer support teams to put out features and describe them in the articles
- But this is the wrong approach to solving your customer’s problems
- The right way to answer your customer’s questions is to write more on the situation and elaborate on scenarios or write from the customer’s or a peer’s point of view
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